Cp Lighting & Interiors | Newcastle Lighting Centre

Terms & Conditions:

Welcome to our website www.cplights.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern central plant northern limited t/a Cp Lighting / Cp Lighting & Interiors relationship with you in relation to this website.

The term " Central Plant Northern Limited " or "us" or "we" refers to the owner of the website whose registered office is Central House, Ninth Avenue East, Team Valley, Gateshead, NE11 0EJ The term "you" refers to the user or viewer of our website.

If you require any further information please contact us at info@cplights.com with the subject heading ”Privacy Policy” The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

External Links:

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Central Plant Northern Limited's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales

Returns Policy:

Please thoroughly read our returns policy before placing an order, and before making any returns by clicking here.

Zero Tolerance Policy:

Cp Lighting & interiors operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, raised voices, physical contact and aggressive gestures. If our staff receive any verbally abusive behaviour over the telephone they have been instructed to terminate the telephone call and refuse assistance. We would like to continue to offer a professional and good relation with our customers alike and with that in mind appreciate your patience and understand that our team are here to help.

Promotional Offers:

We reserve the right to withdraw any promotion or offer at any given time without written consent. Many of our offers are on for limited time periods and unfortunately we can only honor prices during the periods they are on offer. We reserve the right not to dictate timeframes and to withdraw offers or prices at any point without notice. Discount codes can not be used in conjunction with any other offers, promotions, price drops and sale items. During sale events not all brands participate meaning that there will be brand and / or product exclusions. We can not refund items or the difference on items purchased before sale events, nor can we offer credit notes or exchanges.

Brands included in our FIRSTORDER10 discount code for 10% off new customers first orders and for products that arent already reduced, price dropped, in sale o on promotion are: Buster + Punch, Collection Blanc, Collection Decor, Cp Lighting & Interiors, Cp Lifestyle Collection, Cp Luxe Collection, Desire Lighting Co, Flair Home, Maison Living, Outdoor Living, Style Lite, Supreme Deco, Tangent Lighting, Westminster. We reserve the right to withdraw any of these brands from our discount code offer at any point.

Discount Codes:

We reserve the right to withdraw any discount code offer at any point without notification. Discount codes have exclusions on specific brands and products which can be set by the brand, or by Cp Lighting & Interiors.

Please note: All email offers / discount codes are subject to our T&C's and exclusions apply. You may receive an automated email from us with a discount code offer which may not be applicable to the product you are using the discount code against. This is again due to product and / or brand exclusions following the conditions above.

*Discount Codes on our website are subject to certain brands only and do not include sale items, promotional items or price drop items that have already been heavily discounted nor does it include certain brands, wallpaper and consultation services, lamps (bulbs), sockets, switches and accessories. Discount codes can not be used in conjunction with any price match enquiries.

Please contact our Customer Services team on (0191) 440 1111 Option 2 if you have any questions about a discount code.

Price Match:

We reserve the right to decline price match requests without explanation - Further information on this can be found here.

Website Disclaimer:

The information contained on this website with regards to products is for general information only. The information is provided by our manufacturers to us and we endeavour to keep the information on products up-to-date and correct as soon as possible when manufacturers inform us of such changes to products.

PRE-ORDERS have ETA's (Estimated Time of Arrivals) which are subject to change, these dates are given to us by manufacturers and are sometimes delayed. We can only update you when we have been given this information by the manufacturer. Many factors contribute to the delays in orders which are external to our company and outside of our control. Due to this we strongly advise you do not book electricians or contractors until you have received, and thoroughly checked your goods. Please refer to our Returns Policy for further information which is available here.

Cp Lighting & Interiors has the right to cancel orders before time of dispatch should there be an error within the website, product pricing or product description and the customer will be made aware of this by email and the order will be refunded in full, you also have a legal right to end the contract because of something we have done wrong. Cp Lighting & Interiors can resell you the product(s) are the correct price after the refund has taken place should you wish to replace your order.

Through this website, you are able to link to other websites which are not under the control of "Central Plant Northern Limited". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, " Central Plant Northern Limited " takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice:

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extract for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Customer Satisfaction:

Customer satisfaction is a priority for Cp Lighting & Interiors and any queries will be dealt with promptly and efficiently by the friendly staff at Cp Lighting & Interiors. However, if you have any complaints regarding customer service or in relation to any dealings with Cp Lighting & Interiors either in store or via our web team please email info@cplights.com with “complaints” as the subject.

Electrical:

Please note all fittings that are 1-10v dimming require addition 2 core switch wiring, please seek advice from an electrician.

Please note a qualified electrician must be used to install all lighting purchased from Cp Lighting & Interiors, Failing to do so will result in the void in the guarantee.

Please note we do not cover electrician costs for faulty, damaged, unsuitable items or items that are due to be delivered. Please do not book your electrician or contractor until you have received and thoroughly checked you are happy with your goods. We are not liable for any electricians fee’s incurred for replacing lights, We can, however, submit a claim on your behalf to the manufacturer of the item(s) who may refund your electricians' fee’s at their discretion. Please also note we are unable to offer exchanges on damaged lights once they have been installed. This is not applicable for electrical faults which are within their guarantee period.

Manufacturer Warranty:

Manufacturer warranty varies from 1-5 year(s) brand depending and coastal ranges up to 10 years (depending on proximity of the coast), please email through the item codes to our sales team if you would like to check a product warranty, some LED products i.e Searchlight Light fittings require warranties to be registered after the initial 1 years warranty by you the customer directly on their website.

Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline. All lighting has a 1 year guarantee unless stated otherwise.

Assembly:

Please note Majority of light fittings and furniture will require some assembly and we recommend installation by a qualified electrician for lighting or "handyman" for furniture.