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UK BASED LIGHTING & INTERIORS SHOWROOM
28 DAY RETURNS POLICY

OXFORD INTERIORS Silver Double Heart Sculpture

Aluminium Sculpture
Code: CPL3584
  • £75.00
  • (Delivery from £6.95)
| Usually dispatched within 4-7 working days
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Height: 35CM

Width: 45CM

Finish: Raw Silver & Black

Artisan crafted silver aluminium abstract double heart sculpture on a matt black base.

Returns Policy Breakdown: (Please click here for a detailed explanation)

 

Refund Policy:

We offer a 28 day refund policy on all stocked goods that are not reduced or ex display, after this period of time we are unable to accept returns or exchanges. For special orders please see below.

 

Returns Policy:

All order must be returned to us within 28 days from receipt and at your own cost. For special orders (items we don't stock please see "special orders" below or contact us on (0191) 440 1111 to confirm if an item is a stocked line or a special order. Special orders are subject to a 25% handling charge.

When returning an item to us please email info@cpelec.co.uk with your WEB order number to request your return. You must not write on the product box / packaging and only use clear tape as we are unable to accept these as returns. 

Please attach a printed returns note or a hand written note with our returns address to it. We cannot accept returns where the box has been wrote on. 

It is the responsibility of the customer to inspect all goods prior to any installation work, We cannot accept returns for any cosmetic imperfections reported after the item has been installed, these will not be considered for return or exchange.

Please do not write on the box or packaging - We can not accept returns back when the box has been ripped, damaged, taped in brown tape or written on.


Special Orders:

Special orders, Online orders (non stock items) & Catalogue orders will incur a 25% handling charge and be returned at your cost. This cost is incurred to us by our suppliers to return the item and for administrative charges. - Please contact us on (0191) 440 1111 to check if the item you are interested in is stocked in our showroom or is a special order. A member of staff will be happy to assist you.

 

Faults & Shortages:

All faults and shortages must be reported to us within 3 days of collection or from receiving delivery of your order. These faults include missing parts, damaged glass and general flaws. After 3 days we cannot accept responsibility for any faults. Replacement parts (where available) would have to be paid for after 3 days. If you are having renovations done to your home we recommend you check your products straight away and store them in a safe location to avoid damage on site. All electrical faults are covered by the fittings 1 guarantee and do not have to be reported within 3 days.

Please note we are unable to offer exchanges on damaged fittings once they have been installed. This is not applicable to electrical faults.

Please check you are happy with all fittings before installing them. We are not liable for cosmetic damage once they have been installed - It is the responsibility of the customer to inspect all goods prior to any installation work, We cannot accept returns for any cosmetic imperfections reported after the item has been installed, these will not be considered for return or exchange.


Reduced Items:

Reduced items that are not ex display can be returned within 28 days in original packaging and will receive a credit note with a 1 year expiry. 


Product Condition:

All returned items must be unaltered, unwired, in original packaging with all ceiling fixings and parts.


Bespoke & Made To Order:

Bespoke & Made to order items can not be cancelled once the order is placed and are non-returnable.


Ex-Display:

Ex-Display items are "sold as seen" and are non-returnable unless electrically faulty. You are of course still covered with a 12 month guarantee.


Bulbs:

Bulbs & Electrical accessories are non-returnable.


Once You Receive Your Order:

Though great care is taken when dispatching your order, We are not in control of our couriers deliveries. On this basis please check your order and report all faults, shortages, damages & missing parts within 3 days and before installation. If you plan on installing your product at a later date we strongly recommend checking it for faults & missing pieces. We are not liable after this period and after installation.

Please note that we are unable to offer product exchanges after installation if item is damaged unless there is a technical lighting fault.

Please note that we are unable to accept a return where the box / packaging has been written on.

 

Need Help?

Please speak to a member of staff before you place an order if you are unsure of any of these conditions by calling (0191) 440 11 11

 

Delivery:

Cp Lighting & Interiors will normally deliver your order within 4 to 7 working days. Bespoke and Made to order products will be on a longer lead time, For David Hunt Lighting this varies up to 3 weeks, Please contact our showroom sales consultants on (0191) 440 11 11 who can advise you further. All orders placed before 11am on items in stock in either of our Gateshead warehouses will be delivered next working day by courier service. Deliveries to UK non-mainland and Republic of Ireland will be delivered on a two-three courier service. If not in stock in our branches items will be ordered from our suppliers and delivered to you within 4 to 7 working days. If your order is considered urgent we recommend contacting us on (0191) 440 11 11 to confirm stock availability.

Please note next working day is not guaranteed, Our courier will operate at their best level to get to you next day but this cannot be guaranteed.

 

Courier UK Mainland - Free Over £250


  • Order value under £250.00 = £6.95 
  • Order value over £250.00 = FREE 
  • Pallet deliveries = Will be advised

 

Courier Saturday Before 11 am - UK Mainland Only

  • All order values = £ 19.99 per order
  • If require Saturday delivery please contact the sales team 0191 440 1111 before 11am Friday where can we check if this service is available.

(Please note Saturday delivery is not an express delivery service. It simply means the approx delivery time will be 4 to 7 working days however the item will be delivered on a Saturday instead of Monday to Friday.)

 

Courier UK Non-Mainland & Republic of Ireland

UK Non-Mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. These areas are only available on a two-three working day service. 

All order values = £19.99 per order
 
Courier Europe
 
Please note our european delivery service depends on product size and weight, for a standard size product (a box of 40X40X30cm a price of £30 is advised) Please contact us with your name, full delivery address, postcode, contact telephone number and email address for a quotation.
 
All order values = £30.00 per order (Based on products size & weights)
 
PLEASE NOTE EUROPEAN DELIVERY IS CURRENTLY SUSPENDED
 

Accepted Payments:

We accept all major cards (including American Express), credit cards, Apple Pay, Cash, Bank Transfer and Klarna Finance Options allowing our customers to choose the most suitable payment method at checkout.

Klarna:

After a soft credit search Klarna offer the following payment options:

  • Pay in 30 days
  • Pay in 3 interest free payments
  • Pay with finance 

Please see more information about Klarna pay here.

Security:

Cp Lighting & Interiors use the latest Payment & Security software allowing our customers to experience a positive and smooth shopping experience.  We accept all major cards (Including American Express), credit cards, Apple Pay, Cash, Bank Transfer and Klarna Finance Options allowing our customers to choose the most suitable payment method at checkout.

 

Credit Card Payments (Klarna Pay):

Cp Lighting & Interiors merchant account and Klarna are the most popular payment method amongst our customers allowing customers to pay by various UK debit and credit card. 

This option allows customers to complete transactions very quickly and securely online. ** Any payments made with Non-UK/foreign cards are subject to further checks and we have the right to cancel orders that do not pass our security checks. Alternatively, if you would like to order over the telephone please contact us on 0191 440 1111 Monday - Saturday from 9.00am till 5 pm. Please note we can only deliver to a card billing address on all telephone orders.

Klarna provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Klarna’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Klarna uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Klarna systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Klarna is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Klarna is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

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