Please ensure all goods are thoroughly checked within 3 days after receiving delivery to your delivery address or collection point to ensure the following:
You are happy with the goods you have purchased
There are no shortages, flaws or breakages to your delivery & items
There are no missing glass, fixing plates or other components
You have received the correct items you have ordered
Further information can be found on our Delivery & Returns page.
Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline.
Once submitted you will receive an email from Customer Services within 48 working hours.
Once submitted you will receive an email from Customer Services within 48 working hours (Monday - Friday)
Please await reply from us to confirm if the return can be accepted, our team will advise you on the actions that will be taken regarding a faulty item.
Please do not send any goods back before receiving written authorization from our Customer Services team as any unauthorized returns will automatically be declined and returned to you.
