Please ensure all goods are checked within 3 days after receiving delivery to ensure:

• You are happy with the goods you have purchased

• There are no obvious breakages on delivery

• There are no obvious faults or damages with the goods

• There are no missing glass, fixing plates or other components

• You have received the correct goods you have ordered and there are no shortages

Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline.

Once submitted you will receive an email from Customer Services within 48 working hours.

Once submitted you will receive an email from Customer Services within 48 working hours. Please await reply from us to see if the return can be accepted, our team will advise you on the actions that will be taken regarding the faulty item. Please do not send any goods back before receiving written authorization from the customer services team as any unauthorized returns will be declined and resent back to you.