Cp Lighting & Interiors will normally deliver your order within 4 to 7 working days. Bespoke and Made to order products will be on a longer lead time, For David Hunt Lighting this varies up to 3 weeks, for Heathfield & Co this varies up to 6-8 weeks. Please contact our showroom sales consultants on (0191) 440 11 11 (option 1) who can advise you further. Deliveries to UK non-mainland and Republic of Ireland will be delivered on a 7-10 working day courier service. If not in stock in our own physical warehouses / branches items will be ordered from our suppliers and delivered to you within 10 to 14 working days. If your order is considered urgent we recommend contacting us on (0191) 440 11 11 (option 1) to confirm stock availability.

Please note that delivery for furniture and mirrors can take up to 3 weeks as we try to deliver these items ourselves to ensure a safer delivery. This is to avoid damage to fragile products. We work our deliveries via our delivery routes to your area.

There may be carriage charge upgrade options to get items to you faster - Please contact us on (0191) 440 1111 and we can look into potential options for you.

Please note next working day is not guaranteed, Our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this note we ask that you do not book electricians until you have received and checked your goods.

Delivery prices are based on standard size box and weight of under 5kg, We reserve the right for additional carriages on larger items / heavier weights. Standard delivery services by our courier DHL are Monday - Friday.

We are unable to leave any order with an neighbor, or in any other location within your property or grounds, All orders require a signature.

For project pricing & larger orders additional delivery charges may be incurred. All orders placed in our showroom are for showroom collection only - Please speak to a sales consultant for delivery charges,

Cp Lighting & Interiors will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For our courier services, you will receive a text or email on the morning of delivery from our courier with a predicted 1 hours time slot for delivery. 

All of our deliveries require a signature and can not be delivered to a neighbour or a "safe place" at your premises.

This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. Failure to do so may affect any warranty claims you make thereafter.

Please note you have 3 days to report any damages / missing parts to the items and 28 days from receiving the goods to report any unwanted items (unused and in the original packaging, unwired and with all parts) We, therefore, advise all items are checked immediately after receiving delivery.  Claims for unwanted or missing goods cannot be accepted outside this period.

All faults and shortages must be reported to us within 3 days of collection or delivery of your order. These faults include missing parts, damaged glass and general flaws. After 3 days we cannot accept responsibility for any faults. Replacement parts (where available) would have to be paid for after 3 days. If you are having renovations done to your home we recommend you check your products straight away and store them in a safe location to avoid damage on site. All electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 3 days. Please note where there is faults we will source the replacement parts needed for you however, we DO NOT pay for or cover Electrician fees or charges. 

Please note we are unable to offer exchanges on damaged fittings once they have been installed. This is not applicable to electrical faults.

Please check you are happy with all fittings before installing them. We are not liable for cosmetic damage once they have been installed - It is the responsibility of the customer to inspect all goods prior to any installation work, We cannot accept returns for any cosmetic imperfections reported after the item has been installed, these will not be considered for return or exchange.

These include non-stock items (items which we do not keep within our allocated stock or warehouse) Special Orders are subject to a 25% restocking fee if cancelled once the order has been placed with the manufacturer or if you wish to return an item back to us. This is a fee passed on to us by the manufacturers.

What happens if i have ordered a Special Order? 

• We will email you to inform you if an item you have ordered is a "Non Stock Item" and advise you of the restocking fee.

• You will need to reply to our email to inform us if you wish to cancel or proceed with your order.

Many products sold on our website are Special Orders, we recommend that you contact our showroom before placing your order to check if we have this particular item as a stock line to avoid a charge to return. As mentioned about we will also send you a courtesy email to inform you if your order contains a "Non stock item". This will then give you the opportunity to cancel or proceed with your order. 

If you are unsure i nany way please don't hesitate to contact our customer service team who will be happy to help:

Telephone: 0191 4401111 Option 2.

Email: info@cplights.com more than happy to check this for you. All stocked items will display a banner on the product image saying "On Display In Our

Please Note: These items must still be returned in their original packaging, unwired and undamaged within 28 days at your cost. We recommend using insured shipping for your piece of mind. Please package the products in additional outer packaging to ensure no damage to the products box. Please do not write on the product box also. 

If you are unsure if any product on our website is a special order please contact us on (0191) 440 1111 and a member of staff will be Showroom"

Made To Order Cushions & Runners

These are all specially made to order for you and are on a 15-20 day lead time. We ensure the highest level of quality goes into all of our made to order & bespoke cushions, and for this reason we don't like to rush the production. 

No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered.

Bespoke & Made To Order Lighting

These are all specially made to order for you and lead times can vary depending on how bust the factories are. We ensure the highest level of quality goes into all of our made to order & bespoke products and for this reason we don't like to rush the production. 

No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered. This is a committed purchase from you so please ensure you are happy with the product and lead time before placing your order.

All lighting displayed in our showroom and kept within our stock can be returned within 28 days at your own cost if complete with the original receipt. This excludes bulbs, Made to order cushions, wallpaper, Shades with their cellophane removed and items from our Non-Returnable product list.

Please find our returns conditions below :

• All returns are made at your own cost using your own return method.

• All products must be returned to us in their original product box and original packaging complete with all parts including lamps and ceiling plates.

• The product must not have been fitted, altered or wired in any way.

• The box must not be written on or be taped with any tape other than clear. Please note the product box and product must also not be damaged in anyway and must arrive back to us in its original condition. If this is not met we will refuse your return and send the parcel back to you.

• You must not stick your returns label directly onto the product box. Please attach to an outer box or outer packaging and pack well to avoid any damages. 

• Product boxes must be placed inside an external box for a safe return or secured with external packaging. We can not accept a return back where it has been delivered without an external box.

• Any unauthorized returns will be declined and returned to you.

This excludes special orders. After 28 days we are unable to accept returns. For products purchased online, these may be considered a special order - Please see "Special Orders" above.

If these conditions are not met or returns arrive back to us damaged we can not accept your return and you will not qualify for a refund. You will need to pay a delivery charge to have your order returned to you or you can arrange your own courier to collect from us.

• Please complete the Returns Form here to begin the return process. 
• Please do not send items back to us until advised as any unauthorized returns will be declined and resent back to you.
• Once your return has been approved orders are to be returned at your own cost and you must not write on the items box.
• Please include a note with your WEB reference number, Only use clear tape to reseal the box. We cannot accept returns where the products box has been written on or where the product box is damaged. 
• Please do not stick your returns label directly onto the product box. Please attach to an outer box or outer packaging and pack well to avoid any damages. 

Please see below and include your WEB order number:

Returns Address:

FAO Returns Department

Cp Lighting & Interiors

5 & 6 Maingate

Kingsway North

Team Valley

Gateshead

NE11 0BE

We strongly recommend sending items back to us with recorded & insured delivery.

Once the item(s) are received back to us they will then be checked by our returns department and tested prior to your refund being issued, This usually takes 2-3 working days for checking and then 3-5 working days for the refund to arrive into your bank account. We process refunds as quickly as we can and appreciate your patience.

Reduced Ex Display items (Please see below) This will be listed on the product page. 

These are “Sold As Seen” and are strictly non-returnable (unless electrically faulty) They must be checked to your satisfaction before they leave the showroom. This includes full priced and sale Ex Display items.

These include:

1. Bespoke or Made To Order products
2. All David Hunt Lighting Products
3. All Gold Label Products
4. Any items with "non returnable" listed on their product page
5. All Switches & Sockets
6. Bulbs
7. Electrical & Wiring Accessories
8. Reed diffusers
9. A small percentage of products displayed both online and in our showroom.
10. Shades can not be returned if their cellophane has been removed.

We do not offer a credit note / Exchange or Refund on these item(s).

All wallpaper is non returnable, Cp Lighting & Interiors are not liable for any roll calculations resulting in excess rolls or shortages. Roll quantities are to be supplied by your decorator. All wallpaper / paste / paints can not be returned or exchanged.

Please contact us via telephone or email before making your order to check if the items are bespoke and non returnable items.  

All electrical goods are covered by a 1-year guarantee unless a longer guarantee is stated. Where possible we will have your fitting repaired or replaced. Failing this we will provide a full refund or offer you a product to the same value providing the above conditions are met. Cp Lighting is not liable for any electricians costs involving the repair, return or replacement of any light fitting. If any of the above is unclear or you would like to know our policy on a particular product please ask a member of staff who will be happy to assist you and answer any questions you may have.

Please note we do not ship outside of the UK, you are able to collect from our warehouse(s) using your own courier. Cp Lighting & Interiors are not liable for any damages once the product(s) leave our warehouse or for any shipping, import, export or customers charges that are applied by ports or governments. We strongly recommend adding insurance and tracking to all courier collections. We recommend you seek advise from your local courier regarding any / all imports.

• WE OFFER A 28 DAY REFUND POLICY ON ALL STOCKED GOODS THAT ARE NOT REDUCED OR EX DISPLAY, AFTER THIS PERIOD OF TIME WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES.

• REDUCED ITEMS THAT ARE NOT EX DISPLAY CAN BE RETURNED WITHIN 28 DAYS WILL RECEIVE A CREDIT NOTE WITH A 1 YEAR EXPIRY

• SPECIAL ORDERS & CATALOGUE ORDERS WILL INCUR A 25% HANDLING CHARGE EX DISPLAY ITEMS ARE NON-RETURNABLE  AND ARE “SOLD AS SEEN” – Please call us on (0191) 440 1111 to confirm.

• BULBS & ELECTRICAL ACCESSORIES ARE NON-RETURNABLE

• DO NOT WRITE ON THE PACKAGING / BOX OF A PRODUCT WHEN RETURNING, PLEASE HAND WRITE OR PRINT ONTO A PIECE OF PAPER AND ATTACH THIS TO THE BOX. 

• THE ITEMS BOX MUST NOT BE DAMAGED IN ANY WAY AND MUST BE RETURNED TO US SAFELY WITH PACKAGING IN ITS ORIGINAL CONDITION.

• PLEASE SPEAK TO A MEMBER OF STAFF IF YOU ARE UNSURE OF ANY OF THESE CONDITIONS BY CALLING (0191) 440 11 11.