Delivery on lighting is typically received around 4-7 working days for in-stock products. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch sooner. Please note some brands do have an extended lead time of 2-3 weeks and some Made To Order or Bespoke products range from 6-8 weeks depending on the brand. This will be detailed on the product or brand page and can sometimes be improved. Please contact us for further information where we will be happy to advise you a more accurate lead time - email us at info@cplights.com or call us at 0191 440 1111 and select option 2.
All orders placed before 11am on items in stock in our Gateshead warehouse will aim to be delivered the next working day by courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2 - 3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 5 to 7 working days. If your order is considered urgent we recommend contacting us on (0191) 440 1111 to confirm stock availability, where we can also enquire onto faster courier services for you.
Please note our next working day service is not guaranteed, our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or contractors until you receive your goods and check them to ensure everything is in order.
We are unable to leave any order with a neighbor, or in any other location within your property or grounds, All orders require a signature.
For project pricing & larger orders additional delivery charges may be incurred. All orders placed in our showroom are for showroom collection only - Please speak to a sales consultant for delivery charges.
Courier UK Mainland - Free Over £100
Courier UK Non-Mainland & Republic of Ireland
UK Non-Mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Inverness, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. These areas are only available on a two-three working day service.
All order values = £19.99 - £89.99 per order dependent on postcode.
Delivery on all furniture & mirrors can take up to 14 working days as we attempt to deliver these items ourselves on our own vans to ensure a smoother and safer delivery to you. This is to avoid damages to fragile products and ensure your order arrives to you safely. We ask that you check over your product(s) within 48 hours and report any faults to us within this timeframe.
Please note delivery is curbside only.
There is a £20.00 carriage supplement on all furniture deliveries. If you have any questions or queries please email us at info@cplights.com or call us at 0191 440 1111 and select option 2.
Our luxury cushions & runners are all specially made to order for you and are on a 15-20 day lead time. We ensure the highest level of quality goes into all of our made to order & bespoke cushions, and for this reason we don't like to rush the production.
No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered.
Cp Lighting & Interiors will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For our courier services, you will receive a text or email on the morning of delivery from our courier with a predicted 1 hours time slot for delivery.
All of our deliveries require a signature and can not be delivered to a neighbour or a "safe place" at your premises.
This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' then check your goods within 3 days and notify us of any faults, flaws or missing parts. Failure to do so may affect any warranty claims you make thereafter.
Please note you have 3 days to report any damages / missing parts to the items and 28 days from receiving the goods to report any unwanted items (unused and in the original packaging, unwired and with all parts) We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or missing goods cannot be accepted outside this period.
Redeliveries
If DPD or our drivers are unable to find your property on the first instance they will attempt a second delivery where possible. if after a second delivery attempt is made and your address is still unable to be located by DPD they will return the item to us. Any additional deliveries after this point will require an additional delivery charge as incurred to us by DPD. Please understand that DPD do not work for Cp Lighting & Interiors and as such we do not have immediate contact with their drivers or visibility of their delivery routes. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. You can access delivery information via the DPD website or App.
Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of the customer to inspect all goods prior to installation within 3 days of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, non-electrical faults and missing parts. We are not liable after this 3 working day period or after installation. After the 3 working day period these product(s) will not be considered for return or exchange. Cp Lighting & Interiors are unable to offer product exchanges after installation if item is damaged unless there is an electrical lighting fault.
Please see our Returns Policy Breakdown and Full Returns Policy below for further information.
Please Note:
Step 1:
Step 2:
Please Note:
We cannot accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.
If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us. Please see our Full Returns Policy below.
We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.
If the above conditions are not met then we are unfortunately unable to accept your return.
Once we receive your return your item(s) and the above criteria is met we will issue you a refund to your original payment method, Please allow 3-5 working days for the return process and for the refund to arrive back into your account.
All orders must be returned to us within 28 days from receipt and at your own cost. Products must not have been wired or fitted in any way. For returns on items we don't stock please see "Special Orders" below or contact us on (0191) 440 1111 and selection option 2 to confirm if an item is a stocked line or a special order, where a member of our Customer Services team would be happy to answer any questions you may have.
To clarify Special Orders are subject to a 25% re-stocking. This includes all Lamp Shades and certain Lighting lines - Please see information on "Special Orders" below for further information.
When returning an item to us please complete our Return Request Form to request your return. We are unable to accept any returns which do not meet our Returns Policy criteria or that aren't pre-authorized - these will be declined and automatically resent back to you.
You must not write on or attach any returns labels onto the product box. The product box must returned to us inside another box to protect the product box from arriving to us damaged. This is to ensure the product box arrives to us safely in its original condition. Please attach the returns label to an outer box or outer packaging, and only use clear tape to reseal the product box.
We can not accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.
If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us.
We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.
Once approved please send your return including your WEB number to:
Returns Department
Cp Lighting & Interiors
5 & 6 Maingate
Kingsway North
Team Valley
Gateshead
NE11 0BE
United Kingdom
If the above conditions are not met then we are unfortunately unable to accept the return.
We offer a 28 day refund policy on all stocked goods that are not reduced or ex display, after this period of time we are unable to accept returns or exchanges. If you are unsure if the product you are ordering is a stocked item or special order, please contact us before ordering, a member of our Customer Service team will be happy to answer any question you may have. Further information on Special Orders is listed below.
All returned items must be unaltered, unwired, and in original packaging with all ceiling fixings and parts and instructions.
The product box must not be written on, damaged or sealed with any tape other than clear tape.
Special orders, Online orders (non-stock items) & Catalogue orders will incur a 25% restocking charge and are to be returned at your cost. This cost is incurred to us by our suppliers to return the item back to them and for administrative charges and shipping. We will always contact you by email after order is placed to remind you that you have placed a Special Order and to confirm you are happy to proceed with any special orders. Please check your Junk Mail and reply to this email confirming if you are happy to proceed with your order, or not. We must receive a reply in writing.
This 25% restocking fee is applicable to all Lamp Shades.
The 25% restocking charge is incurred if you decide to cancel an order once it has been placed or if you wish to return an item to us following the criteria on our 28 day Returns Policy.
Please contact us on (0191) 440 1111 (option 2) or email us at info@cplights.com to confirm if the item you are interested in is stocked or is a special order before you place your order with us. A member of staff will be more than happy to assist you and clarify any questions you may have.
Reduced items that are not ex-display can be returned within 28 days in original packaging and will receive a credit note with a 1 year expiry. This is providing our Returns Policy Terms & Conditions have been met.
These include:
We do not offer a credit note / Exchange or Refund on the above item(s).
Bespoke & Made To Order items are strictly non-returnable and cannot be cancelled once your order has been placed with us. Please call or email us to confirm if the items you are ordering are bespoke items.
These are “Sold As Seen” and are strictly non-returnable (unless electrically faulty) They must be checked to your satisfaction before they leave the showroom. This includes full priced and sale Ex Display items.
All Bulbs & Electrical accessories are non-returnable.
All Reed Diffusers and Candles are non-returnable.
Shades are all applicable for a 25% restocking fee and must be returned complete with the original cellophane.
All wallpaper is non returnable, Cp Lighting & Interiors are not liable for any roll calculations resulting in excess rolls or shortages. Roll quantities are to be supplied by your decorator. All wallpaper / paste / paints can not be returned or exchanged.
All faults and shortages must be reported to us within 3 days of collection or from receiving delivery of your order to your delivery address or collection point. These faults include missing parts, damaged glass and general flaws. After 3 days we cannot accept responsibility for any faults. Replacement parts (where available) would be chargeable after the 3 days. If you are having renovations done to your home or do not plan of installing the product(s) within the 3 days we recommend you thoroughly check your product(s) as soon as they are received and store them in a safe location to avoid damage on site. All electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 3 days.
Please thoroughly check you are satisfied with all fittings / products before installing them. We are not liable for cosmetic damage once they have been installed - it is the responsibility of the customer to inspect all goods prior to any installation work within 3 working days. We cannot accept returns for any cosmetic imperfections reported after the item has been installed, and these will not be considered for return or exchange.
We will endeavour to do everything possible to ensure that we resolve faults to your satisfaction.
Your statutory rights are not affected.
All orders must be returned to us within 28 days from receipt and at your own cost. Products must not have been wired or fitted in any way. For returns on items we don't stock please see "Special Orders" below or contact us on (0191) 440 1111 and selection option 2 to confirm if an item is a stocked line or a special order, where a member of our Customer Services team would be happy to answer any questions you may have.
To clarify Special Orders are subject to a 25% re-stocking. This includes all Lamp Shades and certain Lighting lines - Please see our full Returns Policy below for further information.
When returning an item to us please complete our Return Request Form to request your return. We are unable to accept any returns which do not meet our Returns Policy criteria or that aren't pre-authorized - these will be declined and automatically resent back to you.
You must not write on or attach any returns labels onto the product box. The product box must returned to us inside another box to protect the product box from arriving to us damaged. This is to ensure the product box arrives to us safely in its original condition. Please attach the returns label to an outer box or outer packaging, and only use clear tape to reseal the product box.
We can not accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.
Once the item(s) has been received back by us it will be processed through our Returns Department (subject to compliance with our Terms and Conditions criteria) including a full inspection and testing. Please allow 3-5 working days for the refund process once the goods have gone through Testing & Inspection. If the goods are returned and found to be non-faulted there no refund will be issued, you will be contacted for us to arrange for the item(s) to be resent to you at your cost.
If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us.
We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.
Cp Lighting & Interiors are also not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any product.
If the above conditions are not met then we are unfortunately unable to accept the return.
Cp Lighting & Interiors are not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any of our products.
Need help or advice on any of our products? Please speak to a member of our friendly Customer Service team who have over 30 years experience in the lighting industry. If you have any questions before you place an order or if you are unsure of any of our Terms & Conditions please contact our Customer Services team directly by calling (0191) 440 1111 and select option 2.
We also have live Web Chat available online Monday - Friday 8:00am - 4:00pm and can be reached by email at info@cplights.com - We have a 48 hour response window for enquiries received on a week day.
Alternatively compete our Contact Us form and a member of our team will contact you.
Out Customer Service team is available Monday - Friday 9:00am - 4:00pm.
We currently do not ship outside of the UK, however you are able to collect from our warehouse(s) using your own courier.
Cp Lighting & Interiors are not liable for any damages once the product(s) leave our warehouse or for any shipping, import, export or customers charges that are applied by ports or governments. We strongly recommend adding insurance and tracking to all courier collections for your own peace of mind.
We recommend you seek advise from your local courier regarding any / all imports. We are not liable for any import / export charges.
