*Orders made between Monday 15th November - Tuesday 30th November
will NOT be eligible for price difference refunds based on products that are included in our Black Friday / Cyber Monday sales.
Cp Lighting & Interiors will normally deliver your order within 4 to 7 working days. Bespoke and Made to order products will be on a longer lead time, For David Hunt Lighting this varies up to 3 weeks, Please contact our showroom sales consultants on (0191) 440 11 11 who can advise you further. Deliveries to UK non-mainland and Republic of Ireland will be delivered on a 7-10 working day courier service. If not in stock in our own physical warehouses / branches items will be ordered from our suppliers and delivered to you within 4 to 7 working days. If your order is considered urgent we recommend contacting us on (0191) 440 11 11 (option 1) to confirm stock availability.
Please note that delivery for furniture and mirrors can take up to 10 working days as we try to deliver these items ourselves to ensure a safer delivery. This is to avoid damage to fragile products.
There may be carriage charge upgrade options to get items to you faster - Please contact us on (0191) 440 1111 and we can look into potential options for you.
Please note next working day is not guaranteed, Our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this note we ask that you do not book electricians until you have received and checked your goods.
Delivery prices are based on standard size box and weight of under 5kg, We reserve the right for additional carriages on larger items / heavier weights. Standard delivery services by our courier DHL are Monday - Friday.
For project pricing & larger orders additional delivery charges may be incurred. All orders placed in our showroom are for showroom collection only - Please speak to a sales consultant for delivery charges,
Courier UK Mainland - Free Over £100
Please email us for a price for delivery to all other parts of Ireland.
Courier UK Non-Mainland & Republic of Ireland
UK Non-Mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. These areas are only available on a two-three working day service.
Cp Lighting & Interiors will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For our courier services, you will receive a text or email on the morning of delivery from our courier with a predicted 1 hours time slot for delivery.
This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. Failure to do so may affect any warranty claims you make thereafter.
Please note you have 3 days to report any damages / missing parts to the items and 28 days from receiving the goods to report any unwanted items (unused and in the original packaging, unwired and with all parts) We, therefore, advise all items are checked immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period.
All faults and shortages must be reported to us within 3 days of collection or delivery of your order. These faults include missing parts, damaged glass and general flaws. After 3 days we cannot accept responsibility for any faults. Replacement parts (where available) would have to be paid for after 3 days. If you are having renovations done to your home we recommend you check your products straight away and store them in a safe location to avoid damage on site. All electrical faults are covered by the fittings 1 guarantee and do not have to be reported within 3 days.
Please note we are unable to offer exchanges on damaged fittings once they have been installed. This is not applicable to electrical faults.
Please check you are happy with all fittings before installing them. We are not liable for cosmetic damage once they have been installed - It is the responsibility of the customer to inspect all goods prior to any installation work, We cannot accept returns for any cosmetic imperfections reported after the item has been installed, these will not be considered for return or exchange.
All lighting displayed in our showroom can be returned within 28 days at your own cost if complete with the original receipt. The product must be in its original packaging complete with all parts including lamps and ceiling plates. The product must not have been altered or wired in any way. The box must not be written on or be taped with any tape other than clear. Please note the product box must also not be damaged in anyway and must arrive back to us in its original condition.
PRODUCT BOXES MUST BE PLACED INSIDE AN EXTERNAL BOX FOR A SAFE RETURN OR SECURED WITH EXTERNAL PACKING.
This excludes special orders. After 28 days we are unable to accept returns. For products purchased online, these may be considered a special order - Please see "Special Orders" below.
IF THESE CONDITIONS ARE NOT MET WE ARE UNABLE TO ACCEEPT YOUR RETURNS.
PLEASE NOTE IF OUR RETURNS POLICY CRITERIA HAS NOT BEEN MET AND WE ARE UNABLE TO REFUND YOUR ORDER YOU WILL NEED TO PAY A DELIVERY CHARGE TO HAVE YOUR ORDER RETURNED TO YOU OR YOU CAN ARRANGE FOR YOUR OWN COURIER TO COLLECT YOUR ORDER FROM US.
Please email us at info@cplights.com with your WEB order number and use the subject as FAO "Web Returns Department" - Please do not send items back to us until advised as any unauthorized returns will be declined and resent back to you.
Please note, Once your return has been approved orders are to be returned at your own cost and you must not write on the items box. Please attach a printed out returns note or a hand written note with the returns address to it, Only use clear tape and we cannot accept returns where the box has been written on or where the product box is damaged.
Please do not stick your returns label directly onto the product box. Please attach to an outer box or outer packaging.
Please see below and include your WEB order number:
Returns Address:
FAO Returns Department
Cp Lighting & Interiors
5 & 6 Maingate
Kingsway North
Team Valley
Gateshead
NE11 0BE
We strongly recommend sending items back to us with recorded & insured delivery.
Once the item(s) are received back to us they will then be checked and tested prior to your refund being issued, This usually takes 2-3 days for checking and then 3-5 working days for the refund to arrive into your bank account.
These include non-stock items & catalogue orders. Special orders are subject to a 25% handling charge to return the product back to our supplier.
Many products sold on our website are special orders, Please contact our showroom BEFORE placing your order to check if we have this particular item as a stock line to avoid a charge to return.
0191 4401111
info@cplights.com
These items must still be returned in their original packaging, unwired and undamaged within 28 days at your cost. If you are unsure if any product on our website is a special order please contact us on (0191) 440 1111 and a member of staff will be more than happy to check this for you. All stocked items will display a banner on the product image saying "On Display In Our Showroom"
Reduced boxed sale items will be given a credit note valid for 1 year. Reduced unboxed / Ex Display items (Please see below)
These are “Sold As Seen” and are strictly non-returnable (unless electrically faulty) They must be checked to your satisfaction before they leave the showroom. This includes full priced and sale Ex Display items.
These include Bespoke or Made To Order products, All Switches & Sockets, Bulbs, Electrical & Wiring Accessories, reed diffusers and a small percentage of products displayed both online and in our showroom. The relevant stamp will be present on your receipt (if purchased in-store) to indicate this. We do not offer a credit note / Exchange or Refund on these item(s).
All wallpaper is non returnable, Cp Lighting & Interiors are not liable for any roll calculations resulting in excess rolls or shortages. Roll quantities are to be supplied by your decorator. All wallpaper / paste / paints can not be returned or exchanged.
Please contact us via telephone or email before making your order to check if the items are bespoke and non returnable items.
All electrical goods are covered by a 1-year guarantee unless a longer guarantee is stated. Where possible we will have your fitting repaired or replaced. Failing this we will provide a full refund or offer you a product to the same value providing the above conditions are met. Cp Lighting is not liable for any electricians costs involving the repair, return or replacement of any light fitting. If any of the above is unclear or you would like to know our policy on a particular product please ask a member of staff who will be happy to assist you and answer any questions you may have.
Please note we do not ship outside of the UK, you are able to collect from our warehouse(s) using your own courier. Cp Lighting & Interiors are not liable for any damages once the product(s) leave our warehouse or for any shipping, import, export or customers charges that are applied by ports or governments. We strongly recommend adding insurance and tracking to all courier collections. We recommend you seek advise from your local courier regarding any / all imports.
