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COVID-19-update from CP Lighting & Interiors

Covid-19 update:  Showroom Now Open - Masks Essential!


We will use this page to keep our customers updated on the impact of the Coronavirus on Cp Lighting & Interiors and cplights.com

 

UPDATED: 30/11/2021 - SHOWROOM OPEN - MASKS REQUIRED

Following the recent changes from the government on advice about wearing face coverings (Effective from 4am on Wednesday 30th November 2021), if you are visiting our beautiful showroom on Team Valley, Gateshead a face covering MUST be worn at all times whilst on the premises. By complying with latest government guidelines we put the health and well-being of both you, our customer and employees first

Important information

  • Where possible please observe social distancing of 2m
  • Hand sanitizer is available upon entry
  • There will be a member of the sales team present at all times for any questions you may have.

 

Order Delays:

We thank you for your patience and understanding and we will endeavor to dispatch your order as quickly and safely as possible. Once dispatched we use a next day delivery service In order to get your orders to you as quickly, and safely as possible. We are experiencing some product delays from suppliers - Further information is listed below.

 

Supplier Delays:

We are still experiencing supplier delays due to raw materials, rising shipping costs and EU imports. Though these matters are out of our control we thank you for your patience with our staff.

We support the ShopKind campaign supporting the following:

  • Encourage positive behaviors in our showroom and to our staff.
  • Acknowledge the important role of shop workers and our customer service, marketing and dispatch team.
  • Highlight the scale and impact of violence and abuse against shop workers and staff.

 

New Orders:

You can continue to place your orders online as usual and our courier is delivering via contact free method.  We are exceptionally busy at present so please allow 7-10 working days to receive your order(s), with made to order & bespoke items taking up to 6-8 weeks.

 

Existing Orders:

Customers with existing orders we will endeavor to dispatch these to you ASAP. Please understand we are exceptionally busy and will of course do our best to have order to you as quickly as possible.

 

Key Contact Details:

  • Email: info@cplights.com - Preferred contact method for quickest response for Customer Services.
  • Telephone: (0191) 440 1111 - Monday - Friday between 9am - 4pm 

Phone lines are exceptionally busy at present so if we are unable to answer your phone call first time, please email us with your WEB order number for online orders or ORDER REF for in-store orders.

You can always rely on our knowledgeable customer service team, Our team are always happy to help whatever you need, whether its advice on bulbs or aftercare help after your order has arrived. 

  

Thank you for supporting a small business. 

 

Kind Regards,

 

CP Lighting & Interiors / Cplights.com Customer Services.

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