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COVID-19-update from CP Lighting & Interiors

Covid-19 update:  Showroom Now Open!


We will use this page to keep our customers updated on the impact of the Coronavirus on Cp Lighting & Interiors and cplights.com


Showroom  Re-opening:

Our Lighting & Interiors showroom is now open our usual hours - There will still be social distancing in place and masks must be worn at all times. We will allow an allocated number of customers in store at one time, During busy periods there may be a wait outside required. 

 

Order Delays:

We thank you for your patience and understanding during these very difficult times, Due to regulations & guidelines we have reduced our entire staff force to enable sufficient social distancing in our offices, and warehouses - This is unfortunately impacting the speed we can process and dispatch orders. We thank you for your patience and understanding and we will endeavor to dispatch your order as quickly and safely as possible. Once dispatched we use a next day delivery service In order to get your orders to you as quickly, and safely as possible.

 

New Orders:

You can continue to place your orders online as usual and our courier is delivering via contact free method.  We are exceptionally busy at present so please allow 7-10 working days to receive your order(s), with made to order & bespoke items taking up to 6-8 weeks.


Existing Orders:

Customers with existing orders we will endeavor to dispatch these to you ASAP. Please understand we are exceptionally busy and will of course do our best to have order to you as quickly as possible.


Key Contact Details:

  • Email: info@cplights.com - Preferred contact method for quickest response for Customer Services.
  • Telephone: (0191) 440 1111 - Monday - Friday between 9am - 4pm 

Phone lines are exceptionally busy at present so if we are unable to answer your phone call first time, please email us with your WEB order number for online orders or ORDER REF for in-store orders.


You can always rely on our knowledgeable customer service team, Our team are always happy to help whatever you need, whether its advice on bulbs or aftercare help after your order has arrived. 

  

Thank you for supporting a small business. 

 

Kind Regards,


CP Lighting & Interiors / Cplights.com Customer Services.

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