NON RETURNABLE ITEM
Delivery on lighting is usually around 4-7 working days, We do hold stock of our popular & fast moving collections which we aim to dispatch sooner. Please note some brands have a lead time of 2-3 weeks and some Made To Order products range from 6-8 weeks depending on the brand. Please contact us for further information where we will be happy to advise you a more accurate lead time - email us at firstname.lastname@example.org or call us at 0191 440 1111.
Furniture & Mirrors Delivery
Delivery on all furniture & mirrors can take up to 14 working days as we try to deliver these items ourselves to ensure a safer delivery. This is to avoid damages to fragile products, if you have any questions or queries please email us at email@example.com or call us at 0191 440 1111.
Returns Policy Breakdown: Please click here for a detailed explanation.
We offer a 28 day refund policy on all stocked goods that are not reduced or ex display, after this period of time we are unable to accept returns or exchanges. For special orders please see below.
All order must be returned to us within 28 days from receipt and at your own cost. Fittings must not have been wired or fitted in any way. For special orders (items we don't stock please see "special orders" below or contact us on (0191) 440 1111 to confirm if an item is a stocked line or a special order.
Special orders are subject to a 25% handling charge. (Please see our full returns policy for more information)
When returning an item to us please email firstname.lastname@example.org with your WEB order number to request your return.
You must not write or stick any returns labels on the product box, only use clear tape to reseal product box.
Returns labels must be placed onto external packaging. We request that the product box must be returned to us inside another box to protect the product box from arriving to us damaged.
Please note the product box must also not be damaged and is to be returned back to us in its original condition.
If these conditions are not met then we are unable to accept these as returns.
We cannot accept returns where the box has been wrote on. Please do not stick your returns label directly onto the product box. Please attach to an outer box or outer packaging.
It is the responsibility of the customer to inspect all goods prior to any installation work within 3 days, We cannot accept returns for any cosmetic imperfections reported after the item has been installed, these will not be considered for return or exchange.
Please do not write on the box or packaging - We can not accept returns back when the box has been ripped, damaged, taped in brown tape or written on.
PLEASE NOTE THAT IF OUR RETURNS POLICY CRITERIA HAS NOT BEEN MET AND WE ARE UNABLE TO REFUND YOUR ORDER FOR YOU, YOU WILL NEED TO PAY A DELIVERY CHARGE TO HAVE YOUR ITEM SENT BACK. ALTERNATIVELY YOU CAN ARRANGE FOR YOUR OWN COURIER TO COLLECT FROM US.
Special orders, Online orders (non stock items) & Catalogue orders will incur a 25% handling charge and be returned at your cost. This cost is incurred to us by our suppliers to return the item back to them and for administrative charges. We will contact you by email to confirm you are happy to proceed with any special orders.
25% charge is incurred if you decide to cancel an order once it has been placed or if you wish to return an item to us.
Please contact us on (0191) 440 1111 (option 1) or email us at email@example.com to check if the item you are interested in is stocked in our showroom or is a special order BEFORE you place your order. A member of staff will be happy to assist you.
Faults & Shortages:
All faults and shortages must be reported to us within 3 days of collection or from receiving delivery of your order. These faults include missing parts, damaged glass and general flaws. After 3 days we cannot accept responsibility for any faults. Replacement parts (where available) would have to be paid for after 3 days. If you are having renovations done to your home we recommend you check your products straight away and store them in a safe location to avoid damage on site. All electrical faults are covered by the fittings 1 guarantee and do not have to be reported within 3 days.
Please note we are unable to offer exchanges on damaged fittings once they have been installed. This is not applicable to electrical faults.
Please check you are happy with all fittings before installing them. We are not liable for cosmetic damage once they have been installed - It is the responsibility of the customer to inspect all goods prior to any installation work, We cannot accept returns for any cosmetic imperfections reported after the item has been installed, these will not be considered for return or exchange.
Reduced items that are not ex display can be returned within 28 days in original packaging and will receive a credit note with a 1 year expiry.
All returned items must be unaltered, unwired, in original packaging with all ceiling fixings and parts and instructions.
Bespoke & Made To Order:
Bespoke & Made to order items can not be cancelled once the order is placed and are non-returnable. Please call or email us to check if the items you are ordering are bespoke items.
Ex-Display items are "sold as seen" and are non-returnable unless electrically faulty. You are of course still covered with a 12 month guarantee.
Bulbs & Electrical accessories are non-returnable.
Reed Diffusers & Candles
Reed diffusers and candles are non returnable items.
Imports / Exports to outside of UK:
Please note we do not ship outside of the UK, you are able to collect from our warehouse(s) using your own courier. Cp Lighting & Interiors are not liable for any damages once the product(s) leave our warehouse or for any shipping, import, export or customers charges that are applied by ports or governments. We strongly recommend adding insurance and tracking to all courier collections. We recommend you seek advise from your local courier regarding any / all imports. We are not liable for any import / export charges.
Once You Receive Your Order:
Though great care is taken when dispatching your order, We are not in control of our couriers deliveries. On this basis please check your order and report all faults, shortages, damages & missing parts within 3 days and before installation. If you plan on installing your product at a later date we strongly recommend checking it for faults & missing pieces. We are not liable after this period and after installation.
Please note that we are unable to offer product exchanges after installation if item is damaged unless there is a technical lighting fault.
Please note that we are unable to accept a return where the box / packaging has been written on.
Please speak to a member of staff before you place an order if you are unsure of any of these conditions by calling (0191) 440 11 11
Cp Lighting & Interiors will normally deliver your order within 5 to 7 working days. Bespoke and Made to order products will be on a longer lead time, For David Hunt Lighting this varies up to 4 weeks, please contact our showroom sales consultants on (0191) 440 11 11 (option 1) who can advise you further. All orders placed before 11am on items in stock in either of our Gateshead warehouses will be delivered next working day by courier service. Deliveries to UK non-mainland and Republic of Ireland will be delivered on a two-three courier service. If not in stock in our branches items will be ordered from our suppliers and delivered to you within 5 to 7 working days. If your order is considered urgent we recommend contacting us on (0191) 440 11 11 to confirm stock availability.
Please note next working day is not guaranteed, our courier will operate at their best level to get to you next day but this cannot be guaranteed.
Courier UK Mainland - Free Over £100
Courier UK Non-Mainland & Republic of Ireland
UK Non-Mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Inverness, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. These areas are only available on a two-three working day service.
We accept all major cards (unfortunately no longer American Express), credit cards, Apple Pay, Cash, Bank Transfer, PayPal and Klarna Finance Options allowing our customers to choose the most suitable payment method at checkout.
After a soft credit search Klarna offer the following payment options:
Please see more information about Klarna pay here.
With Amazon, you can Safely and easily buy and make fast payments to Cp Lighting & Interiors and many other online stores.
Pay with your PayPal account with the following payment options:
CREDIT CARD PAYMENTS (VIA KLARNA PAY):
Cp Lighting & Interiors merchant account and Klarna are the most popular payment method amongst our customers allowing customers to pay by various UK debit and credit card without using any Klarna payment options.
This option allows customers to complete transactions very quickly and securely online. ** Any payments made with Non-UK/foreign cards are subject to further checks and we have the right to cancel orders that do not pass our security checks. Alternatively, if you would like to order over the telephone please contact us on 0191 440 1111 Monday - Saturday from 9.00am till 5 pm. Please note we can only deliver to a card billing address on all telephone orders.
Klarna provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Klarna’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Klarna uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Klarna systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Klarna is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Klarna is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Cp Lighting & Interiors use the latest Payment & Security software allowing our customers to experience a positive and smooth shopping experience. We accept all major cards (Including American Express), credit cards, Apple Pay, Cash, Bank Transfer and Klarna Finance Options allowing our customers to choose the most suitable payment method at checkout.